Technology pilots​

During the design and development of new technologies, technology pilots enable potential users to interact with and experience how a technology works before it is officially launched. The decision not to pilot a technology carries the risk that it will fail when launched; wasting financial resources invested in the development and roll-out of the technology and potentially damaging an organisation’s reputation.

Technology pilots test, validate, and evaluate new technologies to provide developers, end-users, and evaluators with key insights on what is and is not working so that modifications and/or additional features can be incorporated to improve usability and increase the likelihood of success and adoption by end-users.

Trilateral Research’s approach to technology pilots is interdisciplinary and flexible. Our team works closely with our clients to:

• evaluate technologies in the environment where they will be adopted by end-users
• ensure the impact of the technology is understood from different viewpoints and perspectives
• draw on different research methods (e.g., interviews, workshops, participant observation, surveys) to engage with pilot participants

Trilateral Research has a multidisciplinary team of technology experts, data scientists, social scientists and legal experts with extensive experience conducting technology pilots in a range of diverse domains across the public and private sector. Our team delivers flexible, bespoke solutions, responding to the needs and approach of each particular project and technology being assessed. We do not seek to provide a one-size fits all approach but tailor our approach through collaboration with our clients.