During the design and development of a new product or solution, user requirements form the basis for evaluating and validating the new solution added value.


During the design and development of emerging technologies and new products, an agile approach of iterated cycles of testing and feedback translates user requirements into tailored solutions; thus, mitigating potential risks throughout the development journey.


During the design and development of new technologies, technology pilots enable organisations to test their solutions with potential users; avoiding the risk that these will fail when launched.


To effectively develop technology that addresses complex societal challenges, the perspective of end users must remain at the centre. When developers do not involve end users in a meaningful way, the product may fall short in its potential impact.

Truly understanding any complex social problem requires domain expertise. For each of our development projects, we create a specialized, multi-disciplinary team of social science, legal and human rights experts, data scientists, computer scientists and software developers. ​​

We take an agile development approach, continuously gathering end-user requirements and perspectives within development and testing activities to enhance the quality of insights and user experience to support uptake. ​

Combined our approach ensures that investments in R&D result in visible, measurable impact for clients, partners and society.

Co-design insights

Sociotech in practice: developing AI solutions to tackle societal challenges

What does it mean to adopt a sociotech approach to design and develop AI solutions aimed at tackling complex societal challenges? For Baxter and Sommerville, this means that the "underlying premise …

Better visualisation of electronic evidence to improve digital forensic capabilities

During a digital-related investigation, electronic evidence can be gathered from a variety of sources such as cell phones, hard drives, CDs, digital cameras, electronic files such as JPEGs, and emails.…

First responders, borders, and data – can shared data help build a more coordinated response to crises and disasters?

Disasters and crises often have an international, if not a global impact. Management of these crises involves the coordination of a number of organizations and authorities across countries. For this…

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